Frequently Asked Questions

Have a question? Start here for helpful guidance on choosing products and getting assistance with your order.

How do I choose the right product?

Read the product description carefully and review the available images, options, dimensions, and care details where provided. If you need more information before ordering, please contact us with the product name and your question.

Where can I find shipping information?

Please review the shipping information provided in our store before placing your order. If you have a question about delivery to your location, contact us with your destination and the products you are interested in.

Can I request a change to my order?

Please contact us as soon as possible with your order number and the change you would like to request. Changes are not guaranteed, so please check your selected items and delivery details carefully before submitting your order.

What should I do if an item is damaged or incorrect?

Please contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging while we review your message and advise on the next steps.

How should I care for my product?

Follow any care instructions included with your item or listed on its product page. If you are unsure how to clean, store, or use it, please contact us before trying a method that could damage the product.

How can I get help with an order?

Use the contact details provided in our store. To help us understand your request, include your order number, the email address used for your purchase, and a brief description of your question. Never send your password or full payment card details.